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htrj

No mobile internet on Sony Xperia Z

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htrj    0
htrj

Hi, 

Spent all day trying to get my Xperia Z to get mobile internet but I can't figure it out. The wifi is fine but as soon as I leave the house I have no access to the internet from this phone. 

I've just reset the phone back to factory settings and still can't get it to work. Can someone here help?

 

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tonybro    371
tonybro

Hi htrj,

Firstly, can you tell us you country and carrier details. It *sounds* like your phone isn't picking up the Internet settings from your SIM provider - sometimes they are sent via SMS for you to tap on and it sets the Internet settings for you.. If this is the case, you can usually manually input them once you've found them - usually on your carrier's support website...

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htrj    0
htrj

Hi,

Thanks for the response. 

I am based in the UK but what do you mean by carrier? My network provider is O2. 

 

 

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tonybro    371
tonybro

Yes, the Carrier is the network or 'airtime' provider...

Take a look at this page that describes the way to configure the APN for O2 on Android devices...

Good luck

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